Opal is a digital platform that connects users with independent delivery agents, making it easy to request, track, and manage deliveries in Oman. We offer a seamless, efficient, and transparent way to handle all your delivery needs.
Simply create an account on our website or mobile app, choose your delivery details, and submit your request. You’ll be matched with a driver, and once the bid process is complete, your delivery will be underway. You can track your order in real time, and our support team is always here to assist.
When you request a delivery, drivers will submit bids, including their proposed delivery price and terms. You can review the bids and select the one that best fits your needs. Once you agree to the bid, a contract is formed, and we’ll manage the payment process securely.
Yes, Opal charges a service fee, which is deducted from the In-App wallet or from the final bid amount once the delivery is complete. The fee is based on the agreed-upon price and is invoiced separately.
Once your delivery is confirmed, you can track its progress in real time through the Opal platform. We provide updates at every step of the delivery process.
Yes, If you need to cancel or modify your request, please contact our support team as soon as possible. We will assist you with any changes or cancellations, depending on the stage of your delivery.
Yes, depending on the nature of the service, VAT will be applied according to the laws of Oman. The applicable VAT will be clearly indicated on your invoice.
At Opal, you may choose what suits you! You may Pay in Cash, In-App Online as payment can be made securely through our platform.
No, the drivers (or representatives) are independent contractors. They are not employees of Opal, but they work through our platform to offer delivery services to our users.
While we strive to ensure timely deliveries, certain factors such as weather, traffic, or unforeseen events may cause delays. We will keep you updated, and our support team will assist you with any issues that arise.
If you need help or have any questions, you can contact our customer support team through info@opal.om or on our website or app. We’re always here to assist you with anything you need.