1. INTRODUCTION

At Opal, We understand the importance of protecting your privacy and personal information. This Privacy Policy describes how We collect, use, disclose, and protect your personal information when you visit our websites/applications or use our services. We are committed to complying with all applicable privacy laws and regulations. By accessing or using Opal services, you signify your agreement to the terms of this Privacy Policy. Please read this Privacy Policy carefully before using Opal. If you do not agree with this Privacy Policy, kindly refrain from using our services.

2. DEFINITIONS

In this document, the following terms shall be defined as follows:

1. “Opal“, “Us” or “We” refers to the company Opal Smart Solutions LLC, its website at www.Opal.om, or Opal’s applications, features, or other services.
2. “User” or collectively “Users” hereby means:
3. Personal: a person who requires logistics services for personal use, such as transporting household items during a move or shipping personal goods.

1. “Drivers” or “Representatives” refers to Individuals engaged by Opal as independent contractors to perform delivery services. Representatives are responsible for transporting goods from the sender to the recipient using their vehicles, and for ensuring the timely and secure delivery of items. They operate independently of Opal and are not considered employees of the company.

3. “Data” refers to any recorded information, whether in digital, electronic, or physical form, that is collected, stored, processed, or transmitted, and may include, but is not limited to, facts, figures, statistics, text, images, or any other form of content that can be analyzed or utilized in decision-making or compliance with legal, regulatory, or contractual obligations.

3. OVERVIEW

3.1 SCOPE AND IMPLEMENTATION

This notification pertains to the use of Opal’s features, or other services by all Users.

The practices described in this notice are subject to the applicable laws in the regions and countries where Opal operates. This implies that Opal engages in the practices described in this notice in a particular region or country only if they are allowed under the laws of those places. Please contact us or reach out to us at the addresses below if you have any inquiries regarding our practices in a specific region or country.

3.2 DATA CONTROLLER

Opal serves as the Data controllers for the Users Data gathered in connection with the utilization of Opal services in the Sultanate of Oman and other regions.

If you have any inquiries, feedback, or grievances about Opal’s Data practices, please feel free to submit them to Opal/support.om.

4. DATA COLLECTION AND UTILIZATION

 4.1 Data Collection

Opal collects:

1. User-Provided Data: Information users provide during account setup or interactions with Opal, including name, contact details, vehicle info, and payment data.
2. Usage Data: Data from the use of Opal services, such as location, transaction details, and photos uploaded by users.
3. Device and App Data: Includes device information, app usage patterns, and cookies.
4. Data from Other Sources: Information from third parties and regulatory bodies.

 4.2 Data Utilization

Opal uses collected data to:

1. Ensure safety and security.
2. Support customer service and troubleshoot issues.
3. Improve and personalize services.
4. Conduct research and development.
5. Send relevant communications and meet legal obligations.
6. Prevent misuse and fraud.

For marketing, Opal will:

1. Sends promotional content and advertisements.
2. Personalized marketing based on user data.

For legal purposes, Opal will:

1. Addresses claims and disputes.
2. Complies with legal and regulatory requirements.

4.3 Cookies and Third-Party Technologies

Opal uses cookies and similar technologies to:

1. Verify identity and save preferences.
2. Analyze site traffic and ad effectiveness.
3. Collaborate with third parties for analytics and advertising.

4.4 Sharing and Disclosing Data

Opal may share data:

1. With other users or third parties for service provision or promotional partnerships.
2. At user’s request for services or features requiring data sharing.
3. With affiliates, service providers, and legal entities as needed for operations, safety, or legal compliance.

In case of disputes or legal requirements:

1. Opal may disclose personal data to comply with laws or protect its rights and interests.

4.5 STORAGE AND REMOVAL OF USER DATA AND TERMINATION

Opal stores User profile and transaction Data as long as the User maintains an active account. In addition, Opal retains information related to transporters and Drivers’ vehicles and licenses for as long as the User maintains their account.

Opal retains location, device, and usage Data for as long as it is necessary to provide services and comply with applicable regulatory, tax, insurance, litigation, and other legal requirements. This information may also be used for safety, security, fraud prevention and detection, and research and development purposes as long as Opal retains it.

Users have the right to request the deletion of their account, and Opal will delete all Data that is not necessary to retain for legitimate business purposes or regulatory compliance. However, Opal may retain certain information for safety, security, and fraud prevention purposes, such as preventing a User from opening a new account in the future after their account has been deactivated due to unsafe behavior or security incidents.

Opal reserves the right to modify, suspend, or terminate the App or any part thereof, at any time and without prior notice.

• Opal may also modify these Terms at its discretion. Changes will be effective immediately upon posting. It is your responsibility to review the Terms periodically for any updates.

To request account deletion, Users can email support@Opal.om  or contact our support team.

4.6 LEGAL BASIS FOR PROCESSING

Opal only collects and processes personal Data when there are lawful grounds to do so. These grounds may include providing requested services and features, fulfilling legal obligations, processing Data for the legitimate interests of Opal or other parties, or based on User consent.

Opal collects and uses personal Data to provide services and features requested by Users. This includes User profile Data for account creation and maintenance, verifying User identity, communication with Users, and facilitating payments. Location Data is used to track loads and aid in navigation, while usage Data is necessary for maintaining and improving Opal services.

Personal Data may be processed for the legitimate interests of Opal or other parties, such as maintaining User safety and security, preventing inappropriate or dangerous behavior, combating fraud, improving services, marketing, and research and development. Personal Data may also be used to fulfill legal obligations, including compliance with laws and regulations, and to protect the rights and safety of others.

Opal may collect and use personal Data based on User consent, which can be revoked at any time. However, revoking consent may affect the User’s ability to use certain services or features that require the collection or use of personal Data. Opal may also share Data with law enforcement or third parties in accordance with legal processes or in response to criminal activity or threats to public safety.

4. OPTIONS AND TRANSPARENCY

Opal prioritizes choice and transparency, providing Users with control over the Data it collects through various means, including in-app settings, device permissions, and marketing opt-outs. Users can also request access to or copies of their Data, changes or updates to their accounts, deletion of their accounts, or that Opal restricts its processing of User personal Data.

Regarding device permissions, Opal follows the permission system used by mobile operating systems such as iOS and Android, and requests permission for the collection of precise location Data from a User’s device. Users may disable this feature by changing the location settings on their mobile device, but they may not be able to use the app if they do so. Drivers are also required to permit location Data collection to use the app.

Opal sends Users necessary notifications and updates related to their account and booked loads, which cannot be disabled. However, Users may enable or disable push notifications about potential loads and news from Opal through their device settings.

Users may submit requests, questions, and comments about Opal’s handling of their Data via email to support@Opal.om These include requests for an explanation of the Data collected and how it is used, a copy of their collected Data, changes or updates to their Data, and deletion of their account. Users may also request that Opal stop using or limiting their personal Data, though Opal may continue processing Data to the extent permitted by law.

5. 5. PRIVACY AND POLICY UPDATES

At Opal, We understand the importance of transparency in our privacy practices. As such, We may update this Privacy and policy from time to time to reflect changes in our policies or practices. By continuing to use our services after an update to this Privacy and policy, you consent to the updated terms to the extent permitted by law.

If We make significant changes to this Privacy Policy, We will provide advance notice to our Users through various means, including the Opal platform and email. We encourage all Users to review this Privacy Policy periodically to stay informed about our privacy practices and how We handle User Data.